Your Privacy and Your Data
This Privacy Policy explains what personal data we collect when you play at Admiral Casino, why we collect it, how long we keep it and the rights you hold over it. It applies to every visit to admiralcasino-online.uk and to every account you open with us.
What Data We Collect
We collect the following categories of personal data when you register, verify, deposit and play with us. Each category serves a specific purpose set out in the next section.
- Identity data: your full name, date of birth, email address, telephone number and residential address.
- Verification documents: copies of your photo ID, proof of address and payment method evidence required before your first withdrawal.
- Transaction data: deposits, withdrawals, bonuses claimed, wagering records and payment method details.
- Technical data: IP address, device identifiers, browser type, operating system and approximate location derived from your IP.
- Gameplay behaviour: games played, session times, bet sizes, win and loss history and chat logs where applicable.
- Marketing preferences: which channels you consent to receive promotions on and how you respond to them.
Why We Use Your Data
We use your data to create and manage your account, to process deposits and withdrawals, and to complete the KYC checks required before we release funds to you. The same records let us detect fraud, match abuse and bonus manipulation, and comply with reporting duties to the Malta Gaming Authority and payment regulators.
Beyond compliance, we monitor play patterns as part of our responsible-gambling commitments, which lets us spot signs of harm and intervene early. Where you have given consent, we also use your data to send tailored promotions, such as our reload bonuses up to £500 and weekly cashback up to 15%. You can withdraw that consent at any time.
Our support team, available 24/7 by live chat and email at [email protected], uses your account data to resolve queries efficiently.
Our Legal Bases
Contract. We process identity, transaction and gameplay data to perform our agreement with you: opening your account, running the games you play and paying out your winnings. Without this data we cannot operate your account.
Legal obligation. UK GDPR and gambling regulation require us to verify your identity, keep transaction records for at least five years, report suspicious activity and cooperate with the GAMSTOP self-exclusion scheme.
Legitimate interest. We rely on legitimate interest for fraud prevention, security monitoring, aggregate analytics and improving our services. We balance this interest against your rights and keep intrusion to the minimum necessary.
Consent. Marketing messages, promotional cookies and any optional profiling rely on your freely given consent, which you may withdraw at any time through your account settings or by contacting us.
How Long We Keep It
Retention depends on the type of data and the reason we hold it. We delete data as soon as its purpose expires, unless regulation requires us to keep it longer.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of your account, then 5 years after closure |
| Verification documents | 5 years after your last transaction, per AML rules |
| Transaction records | Minimum 5 years, as required by gambling regulation |
| Gameplay history | 5 years for audit and dispute resolution |
| Device, IP and security logs | Up to 12 months |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
Who We Share Data With
We never sell your personal data. We share it only with parties who help us run the casino or whom the law obliges us to inform, and always under strict contractual confidentiality terms.
- Payment processors handling your Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller and bank transfer transactions.
- KYC and AML verification providers that confirm your identity documents.
- The Malta Gaming Authority and other regulators, auditors and law enforcement where legally required.
- Game and platform providers that host session data needed to record your play.
- Analytics and email delivery services, processing only what is necessary for their function.
Your Rights Over Your Data
Under UK GDPR you control your personal data. To exercise any of the rights below, email [email protected] or use live chat; we respond within one month.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct data that is inaccurate or incomplete.
- Erasure: ask us to delete data where no legal duty requires retention.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing processing at any time.
- Complain: raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies and Tracking
We use strictly necessary cookies to keep you logged in and secure your session, analytics cookies to understand how the site is used, and, with your consent, marketing cookies to personalise offers such as free spins drops and daily deals. Full details, including how to change your cookie settings, are on our dedicated Cookies Policy page.
Our Security and Your Contact
How we protect your data
All traffic to and from our site runs over TLS encryption, and payment details are handled exclusively by PCI DSS certified processors. Access to your data is limited by role-based controls, and every access is logged and reviewed. If a personal data breach occurs that poses a risk to you, we will notify the ICO within 72 hours and inform you directly where the risk is high.
Contact our Data Protection Officer
For any privacy question, a data subject request or a complaint about how we handle your information, write to our Data Protection Officer at [email protected]. We answer every request within one month and will never charge you for a first request.
Our commitment at Admiral Casino is simple: we collect only what we need, we keep it only as long as we must, and we tell you exactly what we do.
Frequently asked questions
How do I request a copy of my data from Admiral Casino?
Email [email protected] or contact our DPO at [email protected]. We will send a structured copy of the personal data we hold within one month.
Can I stop marketing emails after I have subscribed?
Yes. Withdraw your consent at any time in your account settings or via any unsubscribe link. Marketing data is then deleted unless we must keep records of your consent withdrawal.
Why do you keep my ID documents for five years?
Anti-money-laundering and gambling regulation require us to retain verification and transaction records for at least five years after your last transaction, even after your account closes.
Do you share my data with anyone else?
Only with payment processors, verification providers, regulators and service providers who need it to run the casino. We never sell your personal data.